1. lost packages
2. overnight/second day on weekends
3. preorders
4. customer service delay
5. forms of payment
6. international duties
7. return policy
8. secure orders
9. Digital Albums FAQ
Q My order was shipped 2 weeks ago and I still have not gotten it. What is the Lost in Mail Policy?
A There's nothing worse than waiting for music. Unfortunately, 3oh3 has a (1) one month policy on items which appear to be lost in the mail for domestic orders. International orders have a one and one-half month policy before being re-shipped. If you have not received your order after this period of time after the shipping date, you can contact help@3oh3.hasawebstore.com and we will work on getting you another order shipped a.s.a.p. The reason for this period of time is because Priority Mail has no guarantee on the exact time it will take for the order to be received and they offer no tracking numbers. Sometimes orders take longer than 1 week but are usually received within 1 month.
*For orders with any special shipping options (overnight, 2-day air), immediately contact help@3oh3.hasawebstore.com.
Q Does the Overnight Air and Second-Day Air options include weekends?
A No. Overnight Air and Second-Day Air are based on a M-F schedule. For example, if you order on a Friday using Overnight Air, you will not receive your shipment until Monday, or Tuesday using Second-Day Air.
Q How can I pay for my orders?
A We accept Visa, Mastercard, American Express, Discover, Diners Club AND Money Orders!
NOTE: If paying by check/money order, you MUST check the PAY BY MONEY ORDER box at checkout. DO NOT enter your credit card number.
In addition to regular internet orders, 3oh3 will accept orders received by phone (212.991.5195 ext. 2) or fax (212.777.8059).
Q Do I have to pay duties or tarrifs for international orders?
A Unfortunately, the answer is oftentimes 'yes.' Most countries have local taxes ranging anywhere from 10-25% of an imports' declared value. They do this to discourage people from buying imports. Legally, we must declare a value on all international shipments to eliminate the risk of orders being confiscated at customs. If we declare 'zero value,' it is very likely that your order will be confiscated or delayed. However, we will declare the minimum allowable value and we offer 10% off coupon to all international orders over $100 to offset these extra fees. To realize your savings, simply enter the coupon code below.
Coupon code: inter100
3oh3 accepts returns for damaged merchandise and offers store credit in all other cases. Please contact customer service within 30 days... Simply call our customer service representative at 212.991.5195 x2 or email us. We will provide you with a return authorization number. When the return is authorized, you must include this number, along with your return address and the item that you wish to return.
The full cost of purchase for the actual product will be credited to your credit card. 3oh3 will provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery. Shipping costs for all other returns are not refundable...sorry. Open product and special orders are non-refundable. Additionally, return shipments cannot be sent COD.
1. Contact 3oh3 Customer Service to obtain a Return Authorization number. You can call Customer Service at 212.991.5195 x2 or email help@3oh3.hasawebstore.com any weekday from 9AM to 6PM.
2. When you call or email Customer Service, please have the following information available in order to facilitate the process:
• Order confirmation number
• Your name
• Your email address
• Your phone number
• Product name
• Reason for return
3. Re-pack the product and send it back.
• Fill out the return label on the back of your invoice and include the Return Authorization Number (RA#).
• Enclose the item(s) with the original invoice in a secure package.
• Place the return label on the package and ship it to the address given to you by Customer Service.
Because we know how important security is for our customers, 3oh3 has taken great measures to ensure the security and confidentiality of ordering information such as credit card numbers, addresses and personal data.
3oh3 uses SSL (Secure Sockets Layer) technology for encrypting data transmitted over the internet. SSL was created by Netscape and is supported by most internet browsers, including Netscape Navigator and Internet Explorer. If you see a blue line at the #top of your window and a symbol (usually in the lower portion of your screen) that looks like a lock and key, then you are protected by SSL protocol. Other browsers use similar, but not necessarily identical, indicators.
3oh3 is also registered with a site identification authority (VeriSign) which enables your browser to confirm 3oh3's identity before transmissions are sent. VeriSign technology provides the strongest security available today (it is used by the military for securing information and data transmissions).